{"id":10926,"date":"2026-02-24T12:30:15","date_gmt":"2026-02-24T11:30:15","guid":{"rendered":"https:\/\/www.mewecom.it\/?page_id=10926"},"modified":"2026-03-12T15:18:23","modified_gmt":"2026-03-12T14:18:23","slug":"omnichannel-communication","status":"publish","type":"page","link":"https:\/\/www.mewecom.it\/en\/omnichannel-communication\/","title":{"rendered":"OMNICHANNEL COMMUNICATION"},"content":{"rendered":"
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OMNICHANNEL COMMUNICATION<\/strong><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Multichannel Contact Centers<\/strong>\u00a0optimize inbound and outbound communications via phone, email, chat, and social media.\u00a0XCALLY<\/strong>\u00a0is an ideal solution for these needs, enhanced by integration with AI and chatbots, offering a\u00a0CTI Phone Bar<\/strong>\u00a0with a unified desktop,\u00a0Skill Based Routing<\/strong>\u00a0management, and advanced\u00a0IVR<\/strong> configuration.<\/span><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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  • Multichannel Management<\/strong>: voice, chat, WhatsApp, Telegram, social networks, bots, and email.<\/span><\/li>
  • Powerful CTI Phone Bar<\/strong>: unifies the operator’s desktop.<\/span><\/li>
  • Advanced Configuration<\/strong>: Skill Based Routing management and IVR flow configuration.<\/span><\/li>
  • Customizable Dashboards<\/strong>: real-time activity monitoring.<\/span><\/li>
  • Real-Time Control<\/strong>: agent status, breaks, queues, and call management.<\/span><\/li>
  • Advanced Analytics<\/strong>: tools for generating custom reports and monitoring KPI<\/span><\/li>
  • Complete Integration<\/strong>: compatible with any type of external web application.<\/span><\/li>
  • CRM Connectors<\/strong>: SalesForce, ZenDesk, Zoho, Vtiger, Fresh Desk, FreshSales, Microsoft Dynamics 365, ServiceNow, and SugarCRM.<\/span><\/li>
  • Artificial Intelligence and Chatbots<\/strong>: automate communication efficiency, adapting perfectly to your needs.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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    OMNICHANNEL COMMUNICATION https:\/\/youtu.be\/fHwkhZVC5jc Multichannel Contact Centers\u00a0optimize inbound and outbound communications via phone, email, chat, and social media.\u00a0XCALLY\u00a0is an ideal solution for these needs, enhanced by integration with AI and chatbots, offering a\u00a0CTI Phone Bar\u00a0with a unified desktop,\u00a0Skill Based Routing\u00a0management, and advanced\u00a0IVR configuration. Multichannel Management: voice, chat, WhatsApp, Telegram, social networks, bots, and email. Powerful CTI […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10926","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.mewecom.it\/en\/wp-json\/wp\/v2\/pages\/10926","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mewecom.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mewecom.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mewecom.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mewecom.it\/en\/wp-json\/wp\/v2\/comments?post=10926"}],"version-history":[{"count":8,"href":"https:\/\/www.mewecom.it\/en\/wp-json\/wp\/v2\/pages\/10926\/revisions"}],"predecessor-version":[{"id":11256,"href":"https:\/\/www.mewecom.it\/en\/wp-json\/wp\/v2\/pages\/10926\/revisions\/11256"}],"wp:attachment":[{"href":"https:\/\/www.mewecom.it\/en\/wp-json\/wp\/v2\/media?parent=10926"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}