OMNICHANNEL COMMUNICATION

Multichannel Contact Centers optimize inbound and outbound communications via phone, email, chat, and social media. XCALLY is an ideal solution for these needs, enhanced by integration with AI and chatbots, offering a CTI Phone Bar with a unified desktop, Skill Based Routing management, and advanced IVR configuration.

Multichannel Management: voice, chat, WhatsApp, Telegram, social networks, bots, and email.
Powerful CTI Phone Bar: unifies the operator’s desktop.
Advanced Configuration: Skill Based Routing management and IVR flow configuration.
Customizable Dashboards: real-time activity monitoring.
Real-Time Control: agent status, breaks, queues, and call management.
Advanced Analytics: tools for generating custom reports and monitoring KPI
Complete Integration: compatible with any type of external web application.
CRM Connectors: SalesForce, ZenDesk, Zoho, Vtiger, Fresh Desk, FreshSales, Microsoft Dynamics 365, ServiceNow, and SugarCRM.
Artificial Intelligence and Chatbots: automate communication efficiency, adapting perfectly to your needs.

Porting Out description

To request a porting out of Nvmobile phone numbers is it is sufficient to communicate to the new phone operator:

Phone number
VAT Number/Fiscal Code

We remember that the SIM must be active.

For all informations you can contact us by writing at info@nvmobile.it.

OMNICHANNEL COMMUNICATION

Tariff Trasparency

Service Charter

Service Quality

Code of Ethics

Model 231